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Terms, Policies and Your Account Rights

Before you open an account with br999, these are the conditions that apply to how we operate, how your data is handled, and what you can expect from us.

Account Terms ApplyPakistan-Eligible RegionsData Handled ResponsiblyJazzCash, Easypaisa, Raast CoveredContact Us for Policy Changes
br999 Terms, Policies and Your Account Rights
POLICY CONTACT

How to Reach Us on Legal or Account Matters

If you have a question about how these terms apply to your account, or you want to request a change to personal data we hold, we have a few direct ways to get in touch. We aim to respond to policy-related queries with enough detail to actually resolve your question, not a templated reply.

Live Chat Start a chat session from any page on br999. Suitable for account-level queries, verification questions and payment disputes under our terms.
Email Support Use email for formal data requests, account closure instructions or any written record you need for a policy matter. We log and respond to every email received.
Account Help Centre Your account settings page contains a policy request form for data access, correction and deletion. Submit the form and we will process it under our retention schedule.
DATA AND SECURITY

How We Handle Your Data and Account Security

Your account details and payment history are stored with access controls in place. We do not share individual account data with third parties except where required to process a JazzCash, Easypaisa, or Raast transaction, or where local law obliges disclosure. Here is how we manage four key areas of your account policy.

Data Retention

We keep your account and transaction records for the period required under applicable law. After that period, data is deleted or anonymised from our active systems.

Cookie Use

Our site uses cookies to keep your session active and to remember account preferences. You can adjust cookie settings in your browser at any time without losing account access.

Account Security

Login is protected by OTP verification sent to your registered mobile number. We do not store wallet PINs for JazzCash, Easypaisa or Raast — those remain on your own device.

Your Right to Request Changes

You can request access to your personal data, ask us to correct inaccuracies, or request deletion. Submit through the account help centre form and we will confirm receipt within two working days.

Common Questions About Our Terms and Your Rights

These are the questions we hear most often about how our legal terms work, what your rights are under them, and what steps to take if something needs to change on your account.

Access depends on local law and the region you are in. We do not determine legal eligibility for you — check your local regulations before opening an account.

Submit a data access request through the account help centre form. We will confirm receipt and provide your data within the timeframe required under applicable policy.

We retain records for the period required by law, then delete or anonymise them. Payment records tied to JazzCash, Easypaisa, or Raast transactions follow the same schedule.

Yes. Raise the dispute through live chat or email support first. We review all payment records before any external process begins — most account-level disputes are resolved at that stage.

We update the revision date on this page when terms change. For material changes, we also notify your registered contact. Continued use after the revision date means you accept the update.

We record transaction references to match deposits and withdrawals to your account. We do not store your JazzCash, Easypaisa, or Raast wallet PIN or access credentials.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.